Box 1 – Starting on the far left hand corner
is information on your water meter and usage. It
contains the Previous and Current Meter Readings and
Date, Consumption, and Number of Days between reads.
Box 2 – Is Consumption
(usage) in cubic feet. Usage is arrived at by subtracting
the previous read from the current read.
Box 3 – On the upper right
hand section of the bill is Customer Name, Service Location,
the Service period (typically 2-months), Due Date, and
Amount Due.
Box 4 – The Due Date is
the date that the Current Charges are due. After
this date the unpaid balance is subject to a 10% late
fee.
Box 5 – The Amount Due
box contains the total amount due on the account. This
is the sum of both the Past Due amount (if any) and Current
Charges due on the account.
Box 6 – Is the Summary
of Charges section. This is a description of the
accounts recent history, including Beginning Balance
(any money owing), Adjustments (Penalties, Fees, or Credits),
Payments (last payment posted), and Balance Forward (the
total of the above). Please note that if a Past
Due amount is showing on the bill it is immediately due
and may be subject to further penalties and turn-off. If
this is thought to be in error, we urge you to contact
our office during business hours to determine the account
status.
Box 7 – Total Current Charges. In
this example, the Current Charges are $32.00 and shows
the breakdown of charges between Water and Street Lights.
Charges are the calculated for usage starting with the
base rate 25.50 (2-month, Inside District Limits) then
by adding in usage charges and street light charges (if
applicable). Here is how the sample bill is calculated
(1-cubic foot equals about 7½ gallons):
Base Rate (2-months) |
$ 25.50 |
($12.75
per month) |
Usage |
$ 2.75 |
(195
CF / 100 x $1.41) See
Water Rates For Details |
Street Lights |
$ 3.75 |
|
Total Current
Charges |
$ 32.00 |
|
| |
|
|
Plus Past
Due |
$ 81.07 |
|
TOTAL
DUE |
$113.07 |
|
Box 8 – TOTAL DUE. This
states the total charges owed on the account and is arrived
at by adding the Balance Forward and Total Current Charges. NOTE:
to avoid unnecessary fees, charges, or service disconnect,
you are encouraged to pay the TOTAL DUE amount each billing
period.
Box 9 –Consumption History
graph on the left side of the page. The graph shows
water use in increments of 200 cubic foot and consumption
over the past 7-billing periods (1-year). The graph
lets the account holder visually see and compare usage
with past billing periods. This graph can be a
useful tool allowing a comparison of water use with past
use and time of year, as well as in helping to reduce
high consumption or eliminate leaks.
Box 10 – The bottom of
the bill is perforated and the payment slip should be
detached and sent with your payment. If you are
sending a payment without the payment slip, please call
for your account number and write it on your check in
the memo area. Many customers have similar names
and street numbers and it is particularly important to
add the account number if you have a mailing address
that is not the property’s physical address.
If you use a bank’s on-line check service,
make sure the account number is also correct. We
get numerous personal and bank checks each month without
proper account numbers and unfortunately, they can be
misapplied and/or not posted to your account.
Please call with any billing questions. Our
customer service representatives will help answer your
questions about meter location or other account information.
