Manchester Water District Policies

Account Changes
All new accounts/changes in ownership are assessed a one time non-refundable $20 account setup fee.

Billing Information
Accounts are billed every other month and are mailed the first of the month. If you have not received your bill by the 10th please contact our office.

Payment Application
Payments will be applied to your account in the order of receipt, posting to the most delinquent charges first.

Bill Payment
Please note that the Manchester Water District representatives that come to your residence cannot accept payments. Instead we ask that customers choose from our many convenient bill-paying options.

Property Owner Responsibility
The Revised Code of Washington (RCW) section 57.08 provides that water charges are a lien against the property served. Consequently, the property owner is legally responsible for all charges on this bill. When tenants are added or deleted, we require that the property owner report these changes.

Street Light Outages
All street light outages should be reported directly to Puget Sound Energy at 1-888-225-5773, or call our office during regular business hours.

Water Shutoff
When water is shutoff, all past due monies owing, penalties and service charges must be paid in full before water service is resumed.

Business Hours
Office Hours are 7:30 a.m. to 4:30 p.m. Monday through Friday (except holidays). After hours emergency telephone number is 360-871-0500, follow instructions to the emergency prompt. Non-emergency, after hours call-outs are assessed overtime charges.